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Problem Solving and Decision Making
Faced with a problem many people, and organizations, fix them rather than solving them. This means that the problems disappear for a short time but then reappear. The reason is that too often we deal with the symptoms of problems rather than with their root causes.
This programme presents a systematic approach to identifying the root causes of problems. It is only when the root cause is known that a problem can be effectively solved. This approach is supported by a variety of techniques; some of the techniques will be familiar but others will be novel. Using these techniques appropriately will provide the basis for an effective assault on problems at work.
Aim
To provide a good understanding of how problems at work can be successfully tackled.
Participants
Managers, supervisors and team leaders who need to deal with problems at work.
Objectives
By the end of the course participants will be able to:
- use a systematic approach to solving problems;
- understand a variety of approaches to generating solutions;
- know how to make decisions based on thorough analysis;
- recognize occasions when analysis will not help
Content
- Identifying that a problem exists & recovery and improvement problems.
A systematic approach to solving problems.
Techniques for identifying causes and potential problems:
- Positive-Negative technique
- Force Field Analysis
- Why-why-why technique
- Ishikawa diagrams
- Critical Analysis
- The decision making process
- Implementing the solution.
Style
Participants will take part in exercises designed to use the techniques learnt during this workshop.
Duration
The course lasts for one day.
Note
There will be an opportunity for participants to work on their own problems during the day.
Dates and Times
Dates for OPEN workshops
Can be delivered on demand at client's venue
09.30 - 16.30 or times to suit
In-House delivery
Our in-house course fee is £950 + VAT for up to 12 candidates. We will agree any other charges (room hire, trainer's travel costs, catering etc) with you before you make your booking.
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