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Introduction
Communication is the lifeline of effective business practice. And written communication, whether in the form of letters or memos, form one of the key strands of the lifeline.
Sometimes people who find it easy to speak fluently and to the point have real difficulty in putting their thoughts down on paper in a way that achieves their intended purpose. They write and re-write, draft and re-draft. But there are simple approaches which help ensure that letters and memos are quick and easy to write while at the same time they get their message across.
Aim
To describe a simple approach that will allow anyone to write a letter or memo in decent English with a structure that supports its goal.
Programme Content
- What is communication
- Making the best use of your own style
- Theory and discussion
- Critically examine your own work
- Barriers to effective communication
- Establish the basic rules of writing
- How to prepare to write a letter
- How to be brief, accurate and concise
- Assess the impact on internal and external
- Stating your case
- Using the appropriate tone
Participants
Anyone at work who has to write letters but especially secretaries, clerks, junior managers, supervisors and administrators.
Objectives
By the end of the course participants will be able to:
- recognize when written communication is preferable to spoken;
- plan an effective letter so that its structure supports its intended purpose;
- write clearly in plain English.
Content
What is communication. Barriers to effective communication. Basic guidelines for clear business writing. Preparing to write a letter or memo. Using an appropriate tone. Making your writing appealing to the reader. Testing how easy writing is to read.
Style
As well as input from an experienced trainer there will be a variety of exercises, some of which will involve participants writing or rewriting letters and memos.
Dates and Times
Dates for OPEN workshops
Can be delivered on demand at client's venue
09.30 - 16.30 or times to suit
In-House delivery
Our in-house course fee is £950 + VAT for up to 12 candidates. We will agree any other charges (room hire, trainer's travel costs, catering etc) with you before you make your booking.
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