People Management Skills for Managers

People Management Skills for Managers
This course looks at the difficulties faced by first-line managers when managing people, and how to manage more effectively. Delegates practice interpersonal skills, assertiveness, communication, motivation, leadership and counselling.

Programme Content:

• Identifying preferred approaches
• Motivating
• Delegating
• Giving and receiving feedback
• Setting standards
• Strategies
• Distinguishing between assertiveness, non-assertive and agressive behaviour; and practicing these skills handling difficult staff

Objectives:

• Work and others.
• Delegation
• Motivating staff
• Feedback
• Targets
• Strategies techniques
• Help solve problems
• Assertiveness

Understanding:

• The importance of effective managerial, interpersonal and communication skills.
• The importance and skills of effective communication.
• How people work in groups
• The styles and approaches which encourage effective working relationships.
• The role of information you need to make decisions
• The need to respect the need for confidentiality
• How and why conflict occurs.
• Ways of recording conflicts and their outcomes in line with procedures

How to create effective working relationships by:

• Gaining the commitment, trust and support of those with whom you work.
• Showing respect and honouring promises.
• Providing oppourtunities for people to air problems or concerns

Learning Outcomes:

1. Assess your leadership style, and preparing and managing your self-development plan.
2. Plan and manage your own time
3. Create and manage working relationships with line managers, colleagues and team members.
4. Inform people of expected standards of work and behaviour.

Duration:
One Day

Dates and Times
Dates for OPEN workshops

Can be delivered on demand at client's venue
09.30 - 16.30 or times to suit

In-House delivery
Our in-house course fee is £950 + VAT for up to 12 candidates. We will agree any other charges (room hire, trainer's travel costs, catering etc) with you before you make your booking.

Other People Management programmes

• Appraisal Technique
• Interviewing Skills
• Recruitment, Discipline and Problem Solving
• Assertiveness Skills
• Coaching and Motivational Skills for Managers
• Communication Skills
• Grievance, Discipline and Dismissal
• Employment Law
• Leadership and Delegation
• Meetings, Making The Most Of
• People Management Skills for Managers
• Recruitment and Selection
• Team Building
• Time Management
• Train The Trainer
• Training Needs Analysis
• Management Of Stress
• The Newly Appointed Manager (Five days)
• Management Fundamentals (One-Day)
• Management Programme - (3 day intensive)
• Equality and Diversity in the Workplace