|
Introduction:
Information is the lifeblood of any organization. If staff at any level fail to communicate effectively and efficiently the organization is probably on the path to failure. To be an effective communicator at work requires people to organize themselves and their thoughts so they can focus their efforts on the significant. They need to be able to write clearly, ask productive questions and contribute to meetings.
Aim:
To improve information flow in the organization by improving skills in communicating.
Participants:
Staff at any level who need to be able to communicate effectively with others.
Objectives:
By the end of the course participants will be able to:
- Ask effective questions to gain relevant information from others;
- Play an effective role in meetings;
- Plan and write clear and concise memos, letters and emails;
- Deal quickly and efficiently with incoming paperwork.
Content:
- What you need to know before you can communicate
- A model of the communication process
- Types of questions
- Preparing for an effective meeting
- Meeting structures and rules
- A simple structure for letters, memos and emails
- A process for managing incoming paperwork
Style
Participants will be expected to contribute to discussions and complete a variety of individual and group tasks during the course.
Duration:
The course lasts for one day.
Dates and Times
Delivered on demand at client's venue
09.30 - 16.30
In-House delivery
Our in-house course fee is £950 + VAT for up to 12 candidates. We will agree any other charges (room hire, trainer's travel costs, catering etc) with you before you make your booking.
Other People Management programmes
|
