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Management training :
Team Leader award designed for team leaders and new and potential managers requiring fundamental knowledge to undertake their role.
First Line Manager is designed for first line managers and who wish to develop more effective performance in their job roles.
Level 4 Manager is designed for experienced managers who want to develop a wider range of knowledge and skills.
Introduction
The most successful companies regard nurturing talent and the development of their managers as a core part of their business strategy. This offer is an opportunity to develop your managers at very little cost with a full money back guarantee. We are so confident that the programme will improve both candidate and business performance that we will refund the fee paid if the candidate has completed the programme and submitted a portfolio but no improvement
has been achieved.
The benefits to your organisation are:
- Maximise team performance
- Increase efficiencies in processes
- Align the effort and performance of your people to your business objectives
- Optimise the capability of new and existing managers Increase job satisfaction, motivation and retention
- Enhance company image
- Guaranteed improvements
Leadership
What is this about?
This is about providing direction to people in a clearly and formally defined area or part of an organisation and
motivating and supporting them to achieve the vision and objectives for the area.
The 'area of responsibility' may be, for example, a branch or department or functional area or an operating site within an organisation.
Skills
Listed below are the main generic \'skills\' which need to be applied in providing leadership in your area of
responsibility.
- Communicating
- Influencing and persuading
- Leading by example
- Motivating
- Consulting
- Planning
- Setting objectives
- Providing feedback
- Coaching
- Mentoring
- Valuing adn supporting others
- Empowering
- Learning
- Following
- Managing conflict
- Obtaining feedback
Recruitment & Team Building
What is this about?
This is mainly about recruiting and selecting people to undertake identified activities or work-roles within your area of responsibility. It involves taking a fair and objective approach to recruitment and selection to ensure that individuals with the required skills, knowledge and understanding and who are likely to perform effectively are appointed.
As recruitment and selection can be expensive and time-consuming activities, the unit also involves taking action to understand why colleagues are leaving and taking action to keep colleagues. Whilst you would be expected to draw on the expertise of personnel specialists, you are not expected to be a personnel specialist yourself. For the purposes of this unit, 'colleagues' mean those people for whom you have line management responsibility.
Skills
Listed below are the main generic \'skills\' which need to be applied in recruiting, selecting and keeping colleagues.
These skills are explicit/implicit in the detailed content of the unit and are listed here as additional information.
- Reviewing
- Interviewing
- Negotiating
- Planning
- Team building
- Communicating
- Valuing and supporting others
- Decision making
- Consulting
- Problem solving
- Information management
- Obtaining feedback
Managing Finances
What is this about?
This is about having ownership of and being responsible for a budget for a defined area or activity of work. It initially involves preparing, submitting and agreeing a budget for a set operating period. It also involves monitoring actual performance against the agreed budget and taking necessary action in response to identified variances and any unforeseen developments.
Skills
Listed below are the main generic 'skills' which need to be applied in managing a budget. These skills are explicit/
implicit in the detailed content of the unit and are listed here as additional information.
- Communicating
- Decision making
- Monitoring
- Acting assertively
- Presenting information
- Reporting
- Learning
- Negotiating
- Consulting
- Information management
- Evaluating
- Contingency planning
- Problem solving
Planning Work Loads
What is this about?
This is about managing a project for which you have been given responsibility. This involves developing and
agreeing a plan for the project and monitoring and controlling implementation of and changes to the plan. It also involves ensuring that the project achieves its key objectives and is completed to the satisfaction of the project sponsor(s) and any key stakeholders.
Skills
Listed below are the main generic 'skills' which need to be applied in managing projects. These skills are explicit/
implicit in the detailed content of the unit and are listed here as additional information.
- Evaluating
- Delegating
- Communicating
- Setting objectives
- Decision-making
- Leadership
- Motivating
- Negotiating
- Planning
- Problem solving
- Information management
- Contingency planning
- Risk management
- Reviewing
- Consulting
- Monitoring
- Thinking systematically
Managing Staff, Discipline and Dismissal
What is this about?
This is about allocation and assessment of the work required of you and your team to meet objectives and talking over performance issues with your team. Setting of SMART objectives and devising work plans for your area acknowledging organisational goals/requirements and the work factors which need to be considered.
Applying practical steps to encourage team members to become involved in work allocation, in monitoring and
evaluating their own work and in discussing any issues of concern. Identifying and meeting individual development
needs and provide support within the work plan; re-negotiating objectives to minimise problems. Explaining the process of setting performance objectives and demonstrate ways to achieve fair and objective assessment of performance within your team.
- Inform your team members of the standards of work and behaviour expected of them.
- Encourage team members to discuss performance problems frankly
- Identify poor performance and address it promptly with the individual
- Work with them to clarify the problem and agree a course of action
- Provide on-going support and review to help the individual address the problem
- Decide when the problem is beyond your remit and where to seek additional support
- Decide when it is necessary to invoke the formal disciplinary procedure and how to contribute to this process
Define what might constitute poor performance, the options for addressing this within your organisation and the possible wider impact on others. Prepare an action plan to address a performance issue, including involving other support services available to you as a manager; monitor and record progress. Outline the disciplinary and grievance procedures in your organisation and the legislation which underpins them. Define your role in a disciplinary issue, and identify the support on which you would be able to draw. How to:
- The roles and responsibilities of individuals involved
- Where support and advice may be required and obtained
- The need to inform others of actions and outcomes
- The importance of maintaining comprehensive and accurate records
- The role of ACAS and the Employment Tribunal and, where appropriate suggesting
Working with Customers
What is this about?
This is about ensuring that the work required in your area of responsibility is effectively planned and fairly allocated to individuals and/or teams. It also involves monitoring the progress and quality of the work of individuals and/or teams to ensure that the required level or standard of performance is being met and reviewing and updating plans of work in the light of developments.
Skills
Listed below are the main generic 'skills' which need to be applied in allocating and monitoring the progress and
quality of work in your area of responsibility. These skills are explicit/implicit in the detailed content of the unit and
are listed here as additional information.
- Setting objectives
- Communicating
- Providing feedback
- Valuing and supporting others
- Consulting
- Planning
- Prioritising
- Leadership
- Reviewing
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- Problem solving
- Monitoring
- Managing conflict
- Decision making
- Motivating
- Information management
- Delegating
- Stress management
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Business Processes
What is this about?
This is about managing business processes to make sure the organisation delivers outputs that meet customers'
needs and stakeholders' needs, and organisational and legal requirements.
Who is this for?
The unit is recommended for middle and senior managers.
Skills
Listed below are the main generic 'skills' which need to be applied in managing business processes. These skills are explicit/implicit in the detailed content of the unit and are listed here as additional information.
- Communicating
- Information management
- Analysing
- Assessing
- Presenting information
- Influence
- Persuading
- Negotiating
- Problem solving
- Prioritising
- Thinking systematically
- Thinking creatively
- Reviewing
Advances Communications
What is this about?
This is about developing productive working relationships with colleagues, within your own organisation and within
other organisations with which your organisation works, and with identified stakeholders. It involves being aware of the roles, responsibilities, interests and concerns of colleagues and stakeholders and working with and supporting them in various ways. The need to monitor and review the effectiveness of working relationships with colleagues and stakeholders is also a key requirement of this unit. 'Colleagues' are any people you are expected to work with, whether they are at a similar position or in other positions in terms of level of responsibility.
For the purposes of this workshop, 'Stakeholder' refers to individuals or organisations that have a material, legal or political interest in or who may be affected by the activities and performance of your organisation.
Who is this for?
The unit is recommended for middle and senior managers.
Skills
Listed below are the main generic 'skills which need to be applied in developing productive working relationships with colleagues and stakeholders. These skills are explicit/ implicit in the detailed content of the unit and are listed here as addition information.
- Communicating
- Information management
- Managing conflict
- Consulting
- Reviewing
- Presenting information
- Prioritising
- Empathising
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- Networking
- Balancing competing needs and interests
- Monitoring
- Providing feedback
- Obtaining feedback
- Problem solving
- Leadership
- Valuing and supporting others
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Innovation
What is this about?
This is about encouraging and supporting the identification and practical implementation of ideas in your area of responsibility. The initial ideas will primarily come from people who work in your area of responsibility, including yourself, and will focus on new products and/or services improvements to existing products and/or services improvements to existing practices, procedures, systems, ways of working etc. within the team or those of the wider organisation or customers or suppliers.
The 'area of responsibility' may be, for example, a branch or department or functional area or an operating site within an organisation.
Who this for?
The unit is recommended for middle and senior managers.
Skills Listed below are the main generic 'skills' which need to be applied in encouraging innovation in your area of responsibility. These skills are explicit/implicit in the detailed content of the workshop and are listed here as additional information.
- Communicating
- Leadership
- Problem solving
- Thinking creatively
- Learning
- Motivating
- Reviewing
- Inspiring
- Analysing
- Decision making
- Providing feedback
- Information management
- Involving others
- Valuing and supporting others
- Risk management
Operational Processes
What is this about?
Every organisation should have an overall strategic business plan and each identified area of responsibility should also have an operational plan that will contribute to achieving the objectives set out in the strategic business plan. The 'area of responsibility' may be, for example, a branch or department or functional area or an operating site within an organisation.
Who is the unit for?
The unit is recommended for middle and senior managers.
Skills
Listed below are the main generic 'skills' which need to be applied in developing and implementing operational plans for your area of responsibility. These skills are explicit/implicit in the detailed content of the workshop and are listed here as additional information.
- Planning
- Risk management
- Delegating
- Networking
- Involving others
- Innovating
- Consulting
- Communicating
- Influence and persuading
- Monitoring
- Evaluating
- Setting objectives
- Building consensus
Fees
This programme is delivered on demand and consists of 30 hours of intensive study. It is suitable for groups or individual candidates and can be fully customised to fit the exact needs of the student.
Our candidate fee is £1475 + VAT. We will agree any other charges (room hire, trainer's travel costs, catering etc) for in-house delivery with you before you make your booking.
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