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			What We Do
			The Team At Ability

360°

Management and Leadership Qualifications

			Diploma in First Line Management
			Diploma in Management & Leadership (Middle managers)
			Diploma in Strategic Management (Senior managers)
			Management NVQ3 and 4 - Training for Managers
			Management NVQ2 (Team Leader) - Training for Managers
			Diploma in Team Leading
			Leadership and Management for Care Services NVQ4 (LMCS)
			Skills for Managers
			CMI
			ILM
			Award Winning Programme Design Service
			Extra Level 7 Strategic (Senior) Manager Programme Units

Institute of Leadership & Management

			Introduction to Management
			Team Leader Award

Health & Social Care Programmes

			Health & Social Care NVQ2
			Health & Social Care NVQ3
			Health & Social Care NVQ4
			Leadership and Management for Care Services NVQ4 (LMCS)
			LMCS
			CQC
			Care Quality Commission
			Bite Size Workshops

Business Administration and Customer Service NVQs

			Customer Service NVQ2
			Customer Service NVQ3
			Business Administration NVQ2

Managing People Short Workshops

			Appraisal Technique
			Interviewing Skills. Recruitment, Discipline and Problem Solving.
			Assertiveness Skills
			Coaching and Motivational Skills for Managers
			Communication Skills
			Grievance, Discipline and Dismissal
			Employment Law
			Leadership and Delegation
			Meetings, Making The Most Of.
			People Management Skills for Managers
			Recruitment and Selection
			Team Building
			Time Management
			Train The Trainer
			Training Needs Analysis
			Management Of Stress
			The Newly Appointed Manager (Five days)
			Management Fundamentals (One-Day)
			Introduction to Management & Leadership - (3 day intensive)
			Equality and Diversity in the Workplace
			Dates for OPEN workshops

Managing Activities Short Workshops

			Customer Care & Quality Service
			Customer Contact Skills
			Presentation Skills
			Problem Solving & Decision Making
			Processes in Operations Management
			Project Management

Managing Resources Short Workshops

			Accounting for Non-Accountants
			Financial Planning and Budgeting

Managing Information Short Workshops

Selling Short Workshops

Health & Safety Short Workshops

			Manual Handling
			Health and Safety for Managers and Supervisors
			Risk Assessment
			Fire Management and Risk Assessment
			Fire Marshal Seminar

First Aid

			Full Certificate
			Two-day Refresher
			Appointed Person
			Automated External Defibrillators (AED)

Teacher Training

Programmes

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			Leadership and Management for Care Services

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